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“All that matters in life is being real. Something could be perceived as great, as real, but it has to truly be real. You have to care about that person as a person, whether it's family, the person of themselves, and the working relationship. That's what it's about,” says Mike Kessel, CEO of Cleveland Clinic Canada.
Learn the importance of authenticity from great leaders and hear about the effects being authentic has had on their careers with these episodes.
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“Your team’s only going to listen to you if you listen to them. Right? So, they got to understand in that the door’s open, send me an email, pick up a phone. And that’s the way we get unified, and we get a team spirit,” says Bradford Borden, MD, Vice Chief of Staff and Institute Chair of Emergency Services, Cleveland Clinic.
Listening can make the difference between an average leader and a great leader. Learn how to be a leader who listens with these episodes.
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“I have to trust my team, my leaders at every level that they understand our mission, vision, our values, and then that they know that they can trust in telling me if there’s something that needs to be changed or something that’s not right,” says Paul Matsen, Chief Marketing and Communications Officer, Cleveland Clinic.
Trust is an important aspect of leadership. Listen to learn how to build and keep trust with these episodes.
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“I think the key step in leadership is deciding at the outset of leadership, being mindful about the fact that you’re in service of others’ needs and not your own,” says James Stoller, MD, MS, Chairman of the Education Institute at Cleveland Clinic.
Servant leadership takes a leader from good to great. Learn more about serving a higher purpose with these episodes.
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“It’s important that you realize that it’s not just what you’re saying factually that’s important. It’s also how you’re connecting with them emotionally, because you need to be able to read the room and you need to be able to walk in their shoes,” says Brian Bolwell, MD, Chair of Physician and Leadership Development at Cleveland Clinic.
As a leader, it is important to be able to communicate not just with your team, but also with other stakeholders, superiors, and coworkers. Learn just how important communication is with these episodes.